Software Archive

2016 Was an Active Year for Enterprise Content Management in Canada

Judging by a few key events that took place in 2016, Canada is gradually becoming a market leader in the emerging field of enterprise content management. Major global players such as Konica Minolta and IBM expanded their presence Mississauga and Montreal, and the independent OpenText Corporation was closely followed by market analysts as it developed new enterprise content management solutions (ECM).

One of the biggest ECM moves of 2016 took place in September as tech giant Dell agreed to sell its Canadian operations to OpenText. The transaction, which was valued at more than $1.5 billion, put the Waterloo company on the map as a global ECM player.The new IBM center in Montreal aims to provide more than just another customer communication management platform to enterprise clients. The center will develop business solutions for companies that are looking to implement digital workflows.

Understanding Enterprise Content Management

In digital information hierarchies, ECM sits a spot higher than content management systems (CMS) such as WordPress. Whereas CMS applications are mostly used to publish online content, ECM aims to capture, collect, organize, store, and distribute all digital content.

One of the most often cited case studies that highlight successful ECM implementations in Canada involved a consortium of electric utilities that intended to move its legacy systems to Sharepoint, a popular platform developed by Microsoft.

Migrating legacy document systems to Sharepoint requires more than just digitizing paper documents. In the case of electric utilities, the ECM process needs to conform to federal and provincial regulations. The design of an ECM system must include a governance strategy, which consists of the policies, principles and standards for handling information.

When ECM solutions are implemented, organizational change is often required. Another business aspect to consider is how the ECM will affect relationships with customers and partners. A platform such as Sharepoint only provides the functionality of ECM; it is up to each company to set the policies that will govern the system so that permissions are given, restrictions are set and transparency can be granted when required.

The bottom line of ECM is that it needs to be implemented in such a way that it provides more value than CMS applications on their own. One example of ECM value would be the development of a system for a municipality that wishes to interact with residents by means of online forms. Such a system would require a centralized platform that receives and routes all communications accordingly. If the request is for building permits, for example, the original inquiry needs to travel along with the rest of the official documents until the permits are issued.

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How IT Management Software Can Boost Productivity

Modern information technology can make businesses more secure and productive than ever, especially when used with IT management software When properly managed, IT assets can help global corporations maintain a unified presence in every market. IT can also give small to mid-sized firms competitive advantages that help them win business away from larger companies.

Cost SavingsUnsurprisingly, the automation made possible by an IT monitoring platform can result in immediate cost savings in the form of a reduced IT staff. The software can also stretch the capabilities of your IT department, allowing your team to accomplish more without adding to your payroll. Either way, IT management software can make your company more productive while controlling labor expenses.

Human Resources

When you have access to management software, you make your company more efficient and, therefore, more profitable. For example, automated onboarding tools make it possible to make new employees productive from their first day on the job. Rather than sitting idle, waiting for your IT staff to create network credentials, email accounts and software, your new hires can click their mouse to begin the onboarding process. Automated setup tools will do the rest.

IT Automation

When you choose an IT management software package for your firm, you will have a chance to use automated maintenance tools that can help keep your network stable and secure. You no longer need to invest time and money monitoring your IT infrastructure. Instead, your software will keep track of IP addresses and stay alerted for irregular activity. Management software can track software licenses as well as hardware assets, so you and your team can fully utilize available resources.

Remote Services

Regardless of the nature of your business, Remote monitoring and management (RMM) tools can help. RMM services allow your IT specialists to manage multiple business locations from a centralized office. Your IT personnel can also use RMM to manage your network after hours from home, so they don’t have to return to the office to support second-shift users or perform maintenance tasks.


With the automated reporting tools that come with your IT management software, you can stay aware of usage patterns, security threats and other IT events occurring within your company. Rather than having a staff member collate information and create manual reports, the automatic tools that come with management software will run vital reports automatically, so you never have to worry about having the latest information available to you.

Now that you understand what IT management software can do for you, start shopping for the package that has the features and tools that fit your business model. With remote services, automation and reporting tools on hand, you will squeeze the most productivity from your IT investment.

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